Recognized for excellence in customer experience and innovation across Italy’s pet retail landscape
Arcaplanet stands out as Italy’s top pet retailer in the prestigious Best Retailer 2026 awards by Ipsos Doxa and Largo Consumo, confirming its leadership in delivering high-quality experiences for pet parents nationwide.
A Benchmark for Retail Excellence
The Best Retailer 2026 awards, now in their sixth year, celebrate the top-performing retail chains across Italy, based on an independent Ipsos Doxa survey evaluating over 40,000 consumer experiences. Among 118 national brands across 27 categories, Arcaplanet emerged as the Best Retailer 2026 in the Pet Products category, a recognition that underscores its strong emotional connection with customers, commitment to service quality, and innovative omnichannel retail strategy.
Consumer-Centered Recognition
The research, conducted independently and anonymously, analyzed customer satisfaction across physical and digital stores, measuring everything from staff professionalism and ESG policies to product assortment and in-store atmosphere. Arcaplanet distinguished itself for its deep understanding of modern pet owners’ needs—from premium nutrition and care products to community-driven retail experiences that foster trust and loyalty.
“Today’s consumers seek more than just competitive prices—they value authentic experiences and shared values,” notes Ipsos Doxa. “Arcaplanet exemplifies this evolution by offering not only top-quality pet care but also a genuine emotional connection.”
Innovation and Growth in Italian Pet Retail
Founded in 1995, Arcaplanet has expanded to become Italy’s leading pet retail chain, with over 550 stores nationwideand a robust e-commerce presence. The brand continues to pioneer in-store experiences and sustainability initiatives, setting a high standard for customer engagement and omnichannel innovation in the pet industry.
The award reinforces Arcaplanet’s position as a benchmark for quality and reliability within the fast-growing Italian pet market, reflecting consumer confidence and the evolving expectations of pet parents.
About the Research and the Market Context
The Best Retailer 2026 study, promoted by Largo Consumo, surveyed 8,000 Italian consumers (ages 18–74) using the CAWI methodology. Results revealed growing demand for transparent communication, sustainability, and tailored shopping experiences—trends that Arcaplanet has successfully embraced through its data-driven retail model and community-oriented approach.
For The PET Pros
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